Privacy Policy

Zipzo Hub (the website at zipzogroup.com and the Zipzo apps for Android and iOS) is the business-management workspace of Zipzo Group, used by our team and our clients for chat, tasks, daily reports, approvals and related work. The Zipzo app (“Zipzo — Team Chat & Tasks” on Google Play and the App Store) is published by Zilo Empire LLC. Questions about this policy: [email protected].

• Account details — your name, email address or phone number, profile photo and role. If you sign in with Google we receive your name, email and photo from Google; we never receive your Google password.
• Content you create — chat messages, files and images you send, tasks, daily reports, approval requests, comments and notes.
• Calls — voice and video calls go directly between the people in the call (or through an encrypted relay when a direct connection isn’t possible). We do not record or store the sound or picture of calls; we keep a short call log (who called whom, when, how long) and, if you choose to rate a call, your star rating and basic line-quality numbers.
• Photos, videos, voice messages and the camera / microphone — only what you choose to take or send. The camera and microphone are used only while you take a photo or video, record a voice message or are in a call.
• Location — only when you tap Send location in a chat: that one point is sent to that chat. Zipzo never tracks your location in the background.
• Reports and blocks — if you report a message or block someone, we keep that report (the message, who reported it and why) so Admin / HR can review it, and the block so it keeps working.
• Device information — a notification token so we can send you push notifications, plus basic technical data (app version, last active time) used to keep the service working.

We do not sell your data, and we do not use it for advertising.

To run the workspace: signing you in, showing your messages and work to the people you share them with, sending notifications and reminders, sending account emails (such as email confirmation and password reset), and keeping the service secure.

If you use the Zipzo AI assistant, the text you send to it is passed to an AI model provider (such as DeepSeek or OpenRouter) only to generate the reply. If you tap →A on a voice message, that recording is sent to a speech-to-text model (through OpenRouter) only to write it out; the text is then saved with the message so the people in that chat can read it. Don’t send passwords, card numbers or other secrets to the assistant.

Staff can mark an Inform or Content Feed post as Public. Public posts can be read by anyone at zipzogroup.com, even without an account. Everything else — chats, tasks, reports, approvals and other posts — is only for signed-in people with the right role.

Notifications show the sender’s name, photo and a short preview of the message. Using Reply or Mark as read on a notification sends your answer to Zipzo through a secure, short-lived link that works only for you and only for that chat.

Your data is stored with Google Firebase (Google Cloud). The website is served through Cloudflare, and account emails are delivered through Resend. These providers process data for us under their own security and privacy terms.

Messages are visible to the members of that chat. Work items (tasks, reports, approvals) are visible to you and to the managers who need them for their role. Our administrators can access data when needed to operate or secure the service.

We keep your data while your account is active. You can delete your account yourself at any time in Profile → Delete account — see zipzogroup.com/delete-account for exactly what is deleted and what is kept. To get a copy of your data, or if you can no longer sign in, email [email protected] from the address on your account and we will act on it within 30 days. Some records may be kept longer where the law requires it.

All connections use HTTPS. Access to data is limited by role-based security rules, and we review them regularly. No system is perfectly secure, so please use a strong password and tell us right away if you think your account has been misused.

Depending on where you live (for example under Thailand’s PDPA or the EU GDPR), you may have the right to access, correct, delete or move your data, or to object to how it is used. Contact us to use any of these rights.

Zipzo Hub is a business tool and is not meant for children under 13.

If we change this policy we will update the date at the top of this page, and tell you in the app if the change is important.